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Should you have further question, please contact us : info@lausanne-guesthouse.ch





 

A
Adaptors Certain power adaptors are available at reception upon payment of a deposit. However, they do not convert 110V to 220V.
Airports The nearest airport is Genève Cointrin. The journey from the airport train station to Lausanne takes 45 minutes and our GuestHouse is a maximum 5 -minute walk from Lausanne station. From Zürich Unique Airport, the train journey takes 2 1/2 hours. www.gva.ch
Affiliation We are an independent GuestHouse . No special affiliation is required of our guests.
Alarm calls The GuestHouse does not make alarm calls. Alarm clocks can be obtained at reception upon payment of a deposit.

B
Baby Cots without bedding are provided on request free of charge.
A stroller is also available free of charge.
Baby sheets can be furnished for CHF 10.- extra
Balcony Certain rooms (double and quadruple) have private balconies. However, the availability of these rooms at any given time cannot be guaranteed. Smoking on the balconies is strictly forbidden. The reason for this is that the ventilation system takes in outside air, which can ” pollute ” the entire building. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule.
Barbecue See “Grill”
Bedding and towels Double/single/family rooms: The price includes made beds and bath towels.
Quadruple rooms : Rental of duvets / pillows and sheets: CHF 2.-/night
Rental of bath towels : CHF 2.-/towel.
Bicycle There is a bicycle shed for our guests’ bicycles. No charge.
Boat trips The CGN (Compagnie Générale de Navigation) operates regular passenger boat services on Lake Leman (Lake Geneva). Tickets can be obtained in Ouchy and at the train station. www.cgn.ch
Breakfast We do not serve breakfast. A fully-equipped kitchen (refrigerators, but no freezer, micro wave,oven, induction stoves) complete with utensils is at your disposal, as well as drinks machines for hot and cold drinks & snacks. The kitchen is closed between 13:30 and 14:30 for cleaning . There is a bakery-tea-room nearby where you can have your breakfast for a special price: please ask for the voucher at the reception desk.

C
Cancellation
Changing money Foreign currency can be changed at the train station. There are ATM at the BCV (Place de la Gare) and at the train station.
Check-in Check-in times are the same as reception opening hours in the afternoon : 03.00 pm to 10.00 pm. Please note that guests are admitted to their rooms from 15:00 on the day of arrival. If you arrive earlier, you may leave your luggage in the luggage room. A later arrival is possible on request.
Check-out Guests are requested to check out by 11:00. (For more details see our “Conditions“)
Cheques We do not accept cheques other than Reka cheques.
Chemist The Lausanne GuestHouse has a first-aid kit. There are 3 chemist’s in the immediate vicinity of the Guesthouse. Emergency telephone number : 117.
Cigarettes Our hostel is a member of a non-smoking hostels association. The Lausanne GuestHouse is therefore STRICTLY NON SMOKING , except in the garden. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule.
All of the rooms in the hotel have smoke detectors. If an alarm is set off by smoking or by an attempt to disactivate a detector, the resulting costs (up to CHF 500.-) will be charged to the person or persons responsible
Cinemas The multiplex ” Galeries du Cinéma ” is a 5-minute walk from the hotel. (Rue du Petit-Chêne).
The Flon multiplex cinema can be reached in about 10 minutes by metro.
Cleaning All rooms are cleaned daily, including the bathrooms. The bedding and towels are changed on request. The Lausanne GuestHouse has a reputation for cleanliness and we have always taken pride in this. We expect our guests to help us to maintain this reputation.
Credit cards Credit cards (Visa and Mastercard) are only taken as a guarantee for reservations and for payments for amounts over CHF 100.00. Smaller amounts can be paid by credit cards with a CHF 1.00 extra or can be paid, in Swiss Francs or in Euros, in cash or with ECDirect or Swiss Post cards.

D
Disability There are ramps, a lift and specially designed bathrooms. There is no ramp for the garden. Please inform us of any disability when you reserve.
Discounts Holders of an ISIC card and pilgrims are entitled to discounts.
Dormitories Quadruple rooms are rooms with 4 beds (i.e. 2 bunk beds). As a rule men and women sleep in separate dormitories but we do have some mixed dorms.
Drinks There are coin-operated drinks machines for hot and cold drinks. 24 hour service.

E
Ecology See the Ecology tab on our Web site.
Emergency numbers Police: 117 Fire: 118 Doctor: 144

F
Fax Receive: 20 centimes per page. Ask at reception.
Send : CHF 2.-/page. Ask at reception.
Finding us By train : Get a ticket for Lausanne gare CFF. We are a 5-minute walk from the station. See theMap on our Web site.By plane : see ” airports “.
By car : see the Map on our Web site.
On foot : see the Map on our Web site.
Fire The fire alarm system at the GuestHouse complies to the latest safety standards. Floor plans and evacuation procedures are posted on every door in every room. Moreover, every floor and every landing has a fire door.
If a fire breaks out, an alarm sounds and the lift shuts down. The fire brigade and the hotel personnel are automatically alerted.
First  aid The Lausanne GuestHouse has a basic first-aid kit. There are 3 chemist’s in the immediate vicinity of the Guesthouse. Emergency number : 117.

G
Garden Our calm, shady garden is open till 12 p.m. However, quiet must prevail after 10 p.m.
Grill A gas grill is available at no charge (and is well appreciated!) in the summer months.
Groups See  “Reservations” .

H
Hair dryer Available at reception upon payment of a deposit.

I
Internet 5 workstations with ADSL connection, access to USB on keyboard,CHF 4.00 per hour. Minimum charge: CHF/EUR 1.00.; printer (0.40 cents/page). Free Wifi access in the lobby and kitchen.

J

L
Lake Geneva Lake Leman (Lake Geneva) and Ouchy (restaurants, port, esplanade) are a 15-minute walk or 7 minutes by metro from the hotel. Tickets for lake cruises and crossings can be obtained in Ouchy.
Late arrivals For late arrivals (after 22:00) the entry code to the building and digital key number for your room can be obtained by giving us advance notice of your arrival plans. (Credit card reservations only). We charge the nigts directly on the credit card.
Laundry A laundry room with a washing-machine and tumble-drier is open 24 hours/day. The machines accept only Swiss francs (approx. CHF 3.-/load for washing; drying fee depend on the wight. Washing powder is sold at reception (1 dose = CHF 1.-).
Lausanne Transport Card

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Map A town plan of Lausanne can be obtained free of charge at reception.
Motorcycles Motorcycles can be parked free of charge in a sheltered place next to the GuestHouse

N
Night watchman In the high season (April to October) a night watchman is present until 2.30 am and ihe low season (November to March) till 1.30am.
Noise Quiet must prevail after 22:00.
As all of our rooms open onto the garden, our guests are not disturbed by passing trains.
No Show

O
Olympic Museum The Olympic Museum is closed for renovation. However, a free museum on a boat is open : please ask at the reception desk or check on http://www.olympic.org/news/the-olympic-museum-is-opening-on-the-helv-tie-moored-by-the-ouchy-lakeside/159584

P
Parking Parking spaces can be rented for CHF 11.-/night. Small vehicles only (max. 9 seats). The Lausanne GuestHouse assumes no responsibility for theft or damage. Parking spaces must be reserved in advance.
Pets Pets are not accepted at the Guesthouse.
Pharmacy The Lausanne GuestHouse has a first-aid kit. There are 3 chemist’s in the immediate vicinity of the Guesthouse. Emergency telephone number : 117.
Photocopies Photocopies can be made at reception (CHF -.20 /page) but maximum 10 pages
Post office The central Post Office is a 5-minute walk from the hotel.
Prolonged stay Maximum length of stay : 6 nights.
Public   transport The bus stop ” Epinettes ” is 50 metres from the hotel. Fares and timetables: www.t-l.ch
The metro (Ouchy – Gare – Flon) is a 3-minute walk from the hotel (opposite the train station). Ask for your free pass on arrival

R
Reception Opening hours : 07:30 (07.30 am) to  12:00 (noon) and 15:00 (03.00am) to 22:00 (10.00 pm).
Reservations Individual reservations, 1 – 9 persons : Please reserve via the “Price ” tab on our Web site. Groups of 10 or more persons : Please e-mail your request.
Also consult “ Group reservations ” on our site.
Residents The vocation of the Lausanne GuestHouse is to provide accommodation for tourists and travellers. Therefore, we do not accept reservations from residents of Lausanne and the surrounding area.
Rooms Quadruple :  with 2 bunk beds, bathrooms on the floor
Double : 1 big bed or twin
Private bathrooms : use the same key as the room.
Shared bathrooms : 2 rooms share the same bathroom. Use the same key as the room.All rooms face the Lake Geneva and the Alps, all bathrooms are across the rooms (train side)

S
Security Lausanne is not a dangerous town. However, as in most other towns there can be thieves and pickpockets. So, while in our GuestHouse, never leave your valuables unwatched and use the lockers at your disposal. Any strange behavior should be announced at the reception desk.
Shops There are many shops in the immediate vicinity of the GuestHouse.
Smoking The Lausanne GuestHouse is STRICTLY NON SMOKING , except in the garden. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule.
All of the rooms in the hotel have smoke detectors. If an alarm is set off by smoking or by an attempt to disactivate a detector, the resulting costs (up to CHF 500.-) will be charged to the person or persons responsible.
Swiss army knives We offer a selection of Victorinox knives. Our guests are entitled to a special 10% discount. (Ask at reception).
Swiss  Hostels Get information or make reservations at our reception

T
Taxi Reception will call a taxi for you free of charge. There is also a taxi stand at the train station.
Telephone The GuestHouse has a public telephone which takes Swiss coins.
Minimum insertion : CHF 1.- for local calls. There are no telephones in the rooms.
Tourist office The Lausanne Tourist Office is at the train station and in Ouchy. You will also find abundant tourist information at reception and in display stands in the GuestHouse.
Town map A town plan of Lausanne can be obtained free of charge at reception.
Transport The bus stop “Epinettes” is 50 metres from the hotel. Fares and timetables : www.t-l.ch
The metro (Ouchy – Gare – Flon) is a 3-minute walk from the hotel (opposite the train station).
TV / Video There is no TV in the Guesthouse

V
Video  monitoring The outside of the GuestHouse and the ground floor are protected by video monitoring
Voltage 220 volts

W
WIFI  Free Wifi in the lobby and kitchen