FAQ

Certain power adaptors are available at reception upon payment of a deposit. However, they do not convert 110V to 220V.
We are an independent GuestHouse . No special affiliation is required of our guests.
The nearest airport is Genève Cointrin. The journey from the airport train station to Lausanne takes 45 minutes and our GuestHouse is a maximum 5 -minute walk from Lausanne station. From Zürich Unique Airport, the train journey takes 2 1/2 hours. www.gva.ch
The GuestHouse does not make alarm calls. Alarm clocks can be obtained at reception upon payment of a deposit.
Cots (max 3 years old) with bedding are provided on request or CHF 10.00 A stroller is also available free of charge.
Certain rooms (double and quadruple) have private balconies. However, the availability of these rooms at any given time cannot be guaranteed. Smoking on the balconies is strictly forbidden. The reason for this is that the ventilation system takes in outside air, which can ” pollute ” the entire building. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule.
See “Grill”
Double/single/family rooms: the price includes made beds and bath towels. Quadruple rooms : the prpice includes pillow/duvet and bedding. Rental of bath towels : CHF 2.-/towel.
There is a bicycle shed for our guests’ bicycles. No charge.
The CGN (Compagnie Générale de Navigation) operates regular passenger boat services on Lake Leman (Lake Geneva). Tickets can be obtained in Ouchy and at the train station. www.cgn.ch
We offer a "café-croissant" for CHF 4.00 every morning from 7.30 am to 10.30am. A fully-equipped kitchen (refrigerators, but no freezer, micro wave,oven, induction stoves) complete with utensils is at your disposal, as well as drinks machines for hot and cold drinks & snacks. The kitchen is closed between 13:30 and 14:30 for cleaning . There is a bakery-tea-room nearby where you can have your breakfast for a special price: please ask for the voucher at the reception desk.
If you need to cancel your room or bed, you can do it directly online with you booking number and email address. You may cancel the booking without charge if notice is given to the Lausanne Guesthouse before 48 hours PRIOR the arrival day (2 full days before the arrival day) , except for the booking or cancellation fee or special conditions : check your booking confirmation ! All cancellations have to be done either directly online or per email and have to be confirmed by the Lausanne Guesthouse per email as well.
Foreign currency can be changed at the train station. There are ATM at the BCV (Place de la Gare) and at the train station.
Check-in times are the same as reception opening hours in the afternoon : 03.00 pm to 10.00 pm. Please note that guests are admitted to their rooms from 15:00 on the day of arrival. If you arrive earlier, you may leave your luggage in the luggage room. A later arrival is possible on request.
Guests are requested to check out by 10:00. (For more details see our “Conditions“)
The Lausanne GuestHouse has a first-aid kit. There are 3 chemist’s in the immediate vicinity of the Guesthouse. Emergency telephone number : 117.
We do not accept cheques other than Reka cheques.
Our hostel is a member of a non-smoking hostels association. The Lausanne GuestHouse is therefore STRICTLY NON SMOKING , except in the garden. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule. All of the rooms in the hotel have smoke detectors. If an alarm is set off by smoking or by an attempt to disactivate a detector, the resulting costs (up to CHF 500.-) will be charged to the person or persons responsible
The multiplex ” Galeries du Cinéma ” is a 5-minute walk from the hotel. (Rue du Petit-Chêne). The Flon multiplex cinema can be reached in about 10 minutes by metro.
A town plan of Lausanne can be obtained free of charge at reception.
All rooms are cleaned daily, including the bathrooms. The bedding and towels are changed on request. The Lausanne GuestHouse has a reputation for cleanliness and we have always taken pride in this. We expect our guests to help us to maintain this reputation.
Credit cards (Visa and Mastercard) are taken as a guarantee for reservations. We charge a prepayment of CHF 6.00 on your card. This amount will be decuded on your bill upon arrival.
There are ramps, a lift and specially designed bathrooms. There is no ramp for the garden. Please inform us of any disability when you reserve.
Holders of an ISIC card and pilgrims are entitled to discounts.
Quadruple rooms are rooms with 4 beds (i.e. 2 bunk beds). As a rule men and women sleep in separate dormitories but we do have some mixed dorms.
There are coin-operated drinks machines for hot and cold drinks. 24 hour service.
See the Ecology tab on our Web site.
Police: 117 Fire: 118 Doctor: 144
Receive: 20 centimes per page. Ask at reception. Send : CHF 2.-/page. Ask at reception.
By train : Get a ticket for Lausanne gare CFF. We are a 5-minute walk from the station. See theMap on our Web site.By plane : see ” airports “. By car : see the Map on our Web site. On foot : see the Map on our Web site.
The fire alarm system at the GuestHouse complies to the latest safety standards. Floor plans and evacuation procedures are posted on every door in every room. Moreover, every floor and every landing has a fire door. If a fire breaks out, an alarm sounds and the lift shuts down. The fire brigade and the hotel personnel are automatically alerted.
The Lausanne GuestHouse has a basic first-aid kit. There are 3 chemist’s in the immediate vicinity of the Guesthouse. Emergency number : 117.
Our calm, shady garden is open till 12 p.m. However, quiet must prevail after 10 p.m.
A gas grill is available at no charge (and is well appreciated!) in the summer months.
See “Reservations”.
Available at reception upon payment of a deposit.
2 workstations with ADSL connection, access to USB on keyboard,CHF 4.00 per hour. Minimum charge: CHF/EUR 1.00.; printer (0.40 cents/page). Free Wifi access in the lobby and kitchen.
Lake Leman (Lake Geneva) and Ouchy (restaurants, port, esplanade) are a 15-minute walk or 7 minutes by metro from the hotel. Tickets for lake cruises and crossings can be obtained in Ouchy.
Check-in time is untill 10pm (22h00) Should you arrive later than 10pm, please inform us in advance by phone +41 21 601 8000 or by email [email protected] with your approximated time of arrival. We charge the 1st nigt directly on the credit card.
A laundry room with a washing-machine and tumble-drier is open 24 hours/day. The machines accept only Swiss francs (approx. CHF 3.-/load for washing; drying fee depend on the weight, approx. CHF 6.00 per hour. Washing powder is sold at reception (1 load = CHF 1.-).
The bus stop ” Epinettes ” is 50 metres from the hotel. Fares and timetables: www.t-l.ch The metro (Ouchy – Gare – Flon) is a 3-minute walk from the hotel (opposite the train station). Ask for your free pass on arrival
Motorcycles can be parked free of charge in a sheltered place next to the GuestHouse
In the high season (about April to mid-October) a night watchman is present until 2.15 am and ihe low season (November to March) till 1.00am.
In the event of a no-show all deposits will be non-refundable and the Lausanne Guesthouse will have the right to charge your credit card for the full value of your booking or part of it (please read you booking confirmation)
Quiet must prevail after 22:00. As all of our rooms open onto the garden, our guests are not disturbed by passing trains.
http://www.olympic.org/museum/visit/practical-information. Special prices for our guests: please ask us!
Parking spaces can be rented for CHF 11.-/night. Small vehicles only (max. 9 seats). The Lausanne GuestHouse assumes no responsibility for theft or damage. Parking spaces must be reserved in advance.
Pets are not accepted at the Guesthouse.
Photocopies can be made at reception (CHF -.20 /page) but maximum 10 pages.
The central Post Office is a 5-minute walk from the hotel.
Maximum length of stay : 6 nights.
The bus stop ” Epinettes ” is 50 metres from the hotel. Fares and timetables: www.t-l.ch The metro (Ouchy – Gare – Flon) is a 3-minute walk from the hotel (opposite the train station). Ask for your free pass on arrival.
Opening hours : 07:30 (07.30 am) to 12:00 (noon) and 15:00 (03.00am) to 22:00 (10.00 pm).
Individual reservations, 1 – 9 persons : Please reserve via the “rooms ” tab on our Web site. Groups of 10 or more persons : Please e-mail your request to [email protected]
The vocation of the Lausanne GuestHouse is to provide accommodation for tourists and travellers. Therefore, we do not accept reservations from residents of Lausanne and the surrounding area.
Quadruple : with 2 bunk beds, bathrooms on the floor Double : 1 big bed or twin Private bathrooms : use the same key as the room. Shared bathrooms : 2 rooms share the same bathroom. Use the same key as the room.All rooms face the Lake Geneva and the Alps, all bathrooms are across the rooms (train side).
Lausanne is not a dangerous town. However, as in most other towns there can be thieves and pickpockets. So, while in our GuestHouse, never leave your valuables unwatched and use the lockers at your disposal. Any strange behavior should be announced at the reception desk.
There are many shops in the immediate vicinity of the GuestHouse.
The Lausanne GuestHouse is STRICTLY NON SMOKING , except in the garden. The Lausanne GuestHouse reserves the right to evict, without prior notice or refund, any person who does not respect this rule. Please be advised that smoking in the building will incur an environment cleaning fee of CHF 150.00. All of the rooms in the hotel have smoke detectors. If an alarm is set off by smoking or by an attempt to disactivate a detector, the resulting costs (up to CHF 500.-) will be charged to the person or persons responsible.
We offer a selection of Victorinox knives. Our guests are entitled to a special 10% discount. (Ask at reception).
Get information or make reservations at our reception.
Reception will call a taxi for you free of charge. There is also a taxi stand at the train station.
The GuestHouse has a public telephone which takes Swiss coins. Minimum insertion : CHF 1.- for local calls. There are no telephones in the rooms.
The Lausanne Tourist Office is at the train station and in Ouchy. You will also find abundant tourist information at reception and in display stands in the GuestHouse.
The bus stop “Epinettes” is 50 metres from the hotel. Fares and timetables : www.t-l.ch The metro (Ouchy – Gare – Flon) is a 3-minute walk from the hotel (opposite the train station).
There is no TV in the Guesthouse
The outside of the GuestHouse and the ground floor are protected by video monitoring.
220 volts
Free Wifi in the lobby and kitchen